Frequently Asked Questions
Everything you need to know about your Veneda Carter order and our collections.
What is the standard shipping timeframe for orders?
Orders are typically processed within 2-3 business days. Domestic shipping takes 5-7 business days, while international shipping can take 10-14 business days depending on the destination and customs processing.
What is your return policy for jewelry and apparel?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags and packaging intact. Please note that for hygiene reasons, certain jewelry items may be final sale.
How should I care for my Veneda Carter jewelry?
To maintain the luster of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in the provided pouch and clean gently with a soft, dry microfiber cloth.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.